Privacy Policy - Capstar Disposal LLC

Effective Date: January 1, 2026

Capstar Disposal LLC (“Capstar Disposal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request a quote, book a service, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1) Information We Collect

We may collect the following types of information:

Information You Provide to Us

When you fill out a form, request a quote, schedule service, call or email us, we may collect:

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Service address / delivery location
  
  

• Billing information (if applicable)
  
  

• Details about your service request (dumpster size, dates, materials, notes)
  
  

Information Collected Automatically

When you visit our website, certain data may be collected automatically, including:

• IP address
  
  

• Browser type and device type
  
  

• Pages viewed and time spent on our site
  
  

• Referral source (how you found us)
  
  

• General location data (city/state)
  
  

This information helps us understand how visitors use our site and improve performance.

2) How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
  
  

• Schedule deliveries, pickups, and services
  
  

• Communicate by phone, email, or text regarding your service
  
  

• Process payments and send receipts (if applicable)
  
  

• Improve our website, marketing, and customer service
  
  

• Prevent fraud, enforce policies, and comply with legal obligations
  
  

3) Text Messages and Phone Calls

If you provide your phone number, you may receive calls or text messages from Capstar Disposal LLC about:

• Quotes and scheduling
  
  

• Service updates
  
  

• Delivery and pickup coordination
  
  

• Billing or payment confirmations
  
  

Message and data rates may apply depending on your mobile carrier. You can opt out of marketing texts at any time by replying STOP (if applicable). Transactional/service messages may still be sent when needed to complete your request.

4) Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve website functionality
  
  

• Measure site traffic and performance
  
  

• Support advertising and remarketing (if enabled)
  
  

You can control cookies through your browser settings. Disabling cookies may affect how the site functions.

5) How We Share Your Information

We do not sell your personal information.

We may share your information only as needed to operate our business, such as with:

• Service providers (website hosting, CRM tools, analytics, payment processors)
  
  

• Communication tools (phone, email, texting platforms)
  
  

• Legal authorities if required to comply with law, enforce our policies, or protect rights and safety
  
  

All vendors we use are expected to handle personal data responsibly.

6) Payment Information

If you make a payment online or by invoice, your payment may be processed by a third-party payment processor. We do not store full credit card numbers on our servers. Payment processors handle your payment information under their own privacy policies.

7) Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed 100% secure.

8) Data Retention

We retain personal information only as long as necessary to:

• Provide services and support
  
  

• Maintain business records
  
  

• Comply with legal obligations (such as tax and accounting requirements)
  
  

• Resolve disputes and enforce agreements
  
  

9) Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you
  
  

• Request corrections or updates
  
  

• Request deletion (where legally applicable)
  
  

To make a privacy request, contact us using the information below.

10) Third-Party Links

Our website may include links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those websites. Please review their policies separately.

11) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13) Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Capstar Disposal LLC
info@capstardisposal.com
508-756-9800
Worcester County, MA